The Role of Governance When Implementing and Supporting a Website
Governance is a key activity when implementing a content management system for your website. There’s a lot of work and input required from a lot of departments, divisions and or people. Likewise, managing the day to day operations of a website takes a lot of work and requires governance.
But what is governance exactly? Basically it’s oversight by one or more persons on the activities that happen when building or maintaining your website. Essentially, there are two types of Governance Roles with different responsibilities and activities. Both are essential to successful content management implementations.
Project based governance is governance that occurs during the project to implement the CMS. This team is usually made up of a number of people with varying roles in the company:
Responsibilities for a governance team during a CMS project include the following:
Operational Governance teams are responsible for ensuring that the website runs smoothly on a day-to-day basis. In this instance, there is often an editor assigned to manage the day-to-day operations and a larger governance team who meets on a bi-weekly or monthly basis to review status and discuss issues.
There are several types of representatives for this governance team including:
Responsibilities for this operations team is different in that they need to be aware of how things are going with the website once it’s up and running. Some of their responsibilities include:
Being a part of a governance team, whether during the CMS implementation or during operations is very important. These teams are seen as having ultimate responsibility for the success of the site. So participating on one is no small job.
Carefully select your representatives for each team. You want people who care about what’s happening, who try to understand all points of view, who aren’t afraid to speak up and voice their opinion.
Implementing these governance is very important to ensure your website is implemented properly and maintained throughout it’s life. A CMS based website, like any other website is a work of art constantly needing to grow and enhance and it’s these teams that ensure they are the best they can be.